Hilton Waikoloa Village

THIS IS THE PLACE TO GET MARRIED!!! When my fiance and I decided to do a destination wedding it took a couple months to truly decide where to hold our wedding and reception. I did extensive research on what seemed like every hotel on the island of Hawaii. We never thought it would be financially possible to hold our wedding at such an amazing and luxurious place such as the Hilton but still wanted to check it out based on the beauty and positive reviews. From day one, wedding coordinator Cheryl Shoemaker did everything possible to help us make our dream wedding come true. She helped us realized that we were able to afford to have our wedding at this location and was extremely respectful of our budget. She helped with each detail and truly went above and beyond with everything she did. Every time I emailed or called, which was often, she was extremely quick in her responses. I never had to worry about not getting questions answered or worry about her responding. She was extremely helpful in choosing other vendors and gave great advice. When we arrived at the resort, we were flabbergasted at the property. It was the very definition of paradise. And Cheryl was our fairy godmother. With the amazing property combined with Cheryl, our wedding was beyond our wildest dreams. I cannot speak highly enough of the everyone we came in contact with from the salon staff to the catering staff, each person was professional, friendly and extremely helpful! I would without any doubt recommend this vendor to anyone who is even considering a wedding here!

We had a rough start with our planner but they made up for it. We had a perfect wedding and Jeanette made it that way. She was helpful and enthusiastic. Kristine was results oriented and made everything fall into place perfectly. We loved our wedding! It was absolutely beautiful!

We used the Hilton Waikoloa Village for our destination wedding. While the resort and location are absolutely stunning, the service and prices are not so nice. In planning a destination wedding, having a good wedding planner is key, and the lack of responsiveness and few, over-priced wedding package options made for a difficult time. Our planner didn't seem to know what she was doing and forgot to book a guitarist for our day-of ceremony. She also called to ask the same questions of which (flowers, cake, music, etc.) options we wanted around five different times. The photographer was absolutely amazing and gave us some very beautiful memories. The photography/videography company got us our video and proofs within 3 days which was perfect for our reception back home. The salon was expensive, over $100 for a bridal updo and $85 for each bridesmaid, but the stylist was fabulous and did a great job on everyone. The florist did not give us what we wanted and the nearly $300 bouquet only had 5 orchids and a giant bow. We were very disappointed and even supplied a picture of what we were looking for. It's possible the planner didn't supply her with the images. The leis requested were perfect - definitely a specialty of theirs. The cake was not good and not worth the price. However, you are forced to get it in the wedding packages that are not flexible. Overall, we would recommend this hotel for a honeymoon but not for your wedding ceremony. Save your money.

THIS IS THE PLACE TO GET MARRIED!!! When my fiance and I decided to do a destination wedding it took a couple months to truly decide where to hold our wedding and reception. I did extensive research on what seemed like every hotel on the island of Hawaii. We never thought it would be financially possible to hold our wedding at such an amazing and luxurious place such as the Hilton but still wanted to check it out based on the beauty and positive reviews. From day one, wedding coordinator Cheryl Shoemaker did everything possible to help us make our dream wedding come true. She helped us realized that we were able to afford to have our wedding at this location and was extremely respectful of our budget. She helped with each detail and truly went above and beyond with everything she did. Every time I emailed or called, which was often, she was extremely quick in her responses. I never had to worry about not getting questions answered or worry about her responding. She was extremely helpful in choosing other vendors and gave great advice. When we arrived at the resort, we were flabbergasted at the property. It was the very definition of paradise. And Cheryl was our fairy godmother. With the amazing property combined with Cheryl, our wedding was beyond our wildest dreams. I cannot speak highly enough of the everyone we came in contact with from the salon staff to the catering staff, each person was professional, friendly and extremely helpful! I would without any doubt recommend this vendor to anyone who is even considering a wedding here!

The Hilton was a wonderful experience. Destination weddings are definitely the way to go -- this was such a low stress experience. All I did was pick the package I wanted, and pick a few details, and everything was arranged for me. I felt like a movie star the day of the wedding, meeting with the wedding planner and having everything done for me!

Hair - the hairdresser was fabulous. Makeup - Really curteous and tries to please but had difficulty with asian faces (which was really weird because this was Hawaii). Flowers - their vendor florist did a great job and helped me shave off alot of cost Photography - their vendor photographer did a satisfactory job. Knew all the good locations and timing of sunsets, etc. Videographer - sigh, sigh, sigh...horrible!! The video came out as if it was a travel video for the Hilton Waikoloa. Also we can barely hear the vows, can't even hear the harp and flute during the procession. They didn't bother with any comments by guests, only views of the Venue, the hotel and the actual wedding vows were videoed!! DJ - was great and really receptive to what we wanted. However, a couple friends had difficulty tracking him down before the party began in order to set up music for the slideshow. Wedding Cake - okay...the fondant was a bit bumpy. Wedding Coordinator - I had Kai as my wedding coordinator and she is a very pleasant nice woman to work with...however on the wedding day, she didn't let me know to come down early for photos with friends and family so the wedding started late, she also didn't bother to show or usher guests to the reception site. Instead, she was sitting on one of the ceremony chairs resting!!! Then, she vanished! She told one of my guests that she is calling it a day and going home!! I was not informed that she would be leaving the party! Catering - The food was really good. However, they do not do tastings. The chocolate conch shell dessert was enormous!! Good but HUGE!!!! However they did the most horrid thing!! The two most important tables - the family tables were not served any Wedding cake!!! Nor did they bring up part of the leftover cake to the hotel room as they said they would. Billing - it took a few weeks for the final cost (do to open bar) to be settled, then they didn't get back to us with questions we had regarding how the billing and charges were handled. In other words - Hilton itself had a huge problem with logistics!

Great location and service-not to flexible for traditional Hindu ceremony.